Refund policy
At Renditions Art, your satisfaction is important to us. If your purchase isn't quite what you expected, we're here to help. Please review the information below regarding returns, refunds, exchanges, damaged items, and cancellations.
Returns & Refunds
We accept return and refund requests within 30 days of delivery.
To be eligible for a return, your item(s) must:
- Be returned within 30 days of delivery
- Be unused and in their original condition
- Be returned in their original packaging
- Include proof of purchase or your order number
To begin a return, email info@renditionsart.com with your order number and the reason for your return. We'll review your request and provide return instructions.
Return Shipping
If you're returning an item because you've changed your mind, no longer want it, ordered the wrong item, or for any reason unrelated to product quality or fulfillment, you are responsible for the cost of return shipping.
If your return is due to a damaged, defective, or incorrect item, please contact us as soon as possible. We'll review the issue and provide instructions for the next steps, including return shipping if a return is necessary.
Please do not send items back without contacting us first. Returns sent without prior authorization will not be accepted.
Refund Processing
Once your return has been received and inspected, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Depending on your financial institution, it may take additional time for the refund to appear on your statement.
If more than 15 business days have passed since your return was received by us and you haven't received your refund, please contact us at info@renditionsart.com.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you received the wrong product, contact us as soon as possible so we can make it right.
Please email info@renditionsart.com with:
- Your order number
- A brief description of the issue
- Clear photos of the item
- Photos of the packaging and shipping box, when possible
Our team will review your claim promptly and determine the most appropriate resolution, which may include a replacement, refund, or another suitable solution.
Exchanges
If you'd like to exchange your purchase for a different item, please email info@renditionsart.com with your order number and details about the item you'd like instead.
Customers are responsible for the cost of returning item(s) being exchanged.
To be eligible for an exchange, item(s) must be returned within 30 days of delivery, be unused, and be in their original condition and packaging.
Once we confirm the requested replacement is available, we'll provide return instructions and explain any applicable price difference.
Please do not send items back without contacting us first. Items returned outside of the 30-day return window may not be eligible for an exchange.
Return Address:
Please do not send your return until you've received return authorization and instructions from our team.
Renditions Gallery
Returns Department
7409 S Quincy St,
Willowbrook, IL 60527
Order Cancellations
Orders may be canceled within 2 business days of being placed, provided they have not already shipped.
Because every piece is made to order, we begin production shortly after an order is placed. Once an order has shipped, it can no longer be canceled.
To request a cancellation, email info@renditionsart.com or call 630-601-6782 during our regular business hours (Monday-Friday, 9am-5pm CT). If your cancellation is approved, we'll confirm it and process any eligible refund.
Questions?
If you have any questions about your order or this policy, we're happy to help.
Email info@renditionsart.com or call 630-601-6782 during our regular business hours (Mon–Fri, 9am–5pm CT).